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Greenville, NC US
Company Description One Source Communications is a leader in providing managed communication services for businesses. Our clients range from sole proprietor ...
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For your reference, we have included the original job posting below.
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Telecommunications Analyst
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| Job Number: | 23160475 | | Company Name: | One Source Communications | | Job Location: | Greenville, NC US | | Job Category: | Other | | Minimum Education: | High School Diploma |
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Telecommunications Analyst
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Reports To:
Emily Quinn
Mission
To honor God as servant leaders through excellence in relationships with our clients, vendors, community and each other.
Vision
To be a leader and the provider of choice for managed communication services for business.
Core Value
Servant Leadership
Servant Leaders build relationships by placing the needs of those they serve higher than their own, and in doing so, influence others to follow their example.
Permission to Participate Values
1. Teamwork: None of us are smarter than all of us. A team player is flexible, adaptable and collaborative. A team player always displays unity & solidarity with the team.
2. Respect: Showing respect means being open minded, conscious of actions and considerate of others. Respectful people always use professional communication and appreciate the contributions of others.
3. Integrity: Having integrity means doing what is right - even when no one else is looking. Someone who has integrity accepts responsibility and is accountable for his or her actions. A person of integrity also serves others with sincerity and is honest and trustworthy in all relationships.
4. Excellence: A commitment to excellence means taking ownership and delivering on promises. Excellence requires discipline and attention to details and accuracy. Excellence seeks understanding and exceeds expectations.
5. Quality of life: Our work is measurable and it is meaningful. We share a corporate culture that is like a family. There are opportunities to grow and opportunities to serve others.
Clients
External: TCM Clients, 360° Communications Reps, Sales Partners and Service Providers
Internal: Sales Support Staff (direct)
All Department Managers & Related Staff (Indirect)
Position Summary
A Level I Sales Support Associate is responsible for assisting sales representatives for One Source Communications and 360° Communications by preparing solutions that meet clients’ service and network needs. The Associate also is responsible for beginning to develop product knowledge for multiple service providers.
Essential Duties and Responsibilities
The duties and responsibilities below are the current duties of a Level I Sales Support Associate.
Other duties may be assigned as necessary and appropriate.
Servant Leadership - Develop the ability to manage personal workflow.
Respect - Provide a consistent level of outstanding service to clients. Use proper telephone etiquette. Be patient, courteous, clear and concise in all forms of communication, including but not limited to face-to-face, phone, email, instant messages and text messages. Maintain a positive attitude. Serve every client in a way that you would want to be served.
Teamwork - Assist other departments when needed. Help with bill validation utilize DataCap software and working ICO’s for ASI from QA and Wireline.
- Prepare quotes, solutions and paperwork for One Source and 360° Sales Reps with the assistance of Sales Support Manager and/or a Level III Sales Support Associate.
- Participate in any necessary department meetings in an efficient and professional manner. Complete meeting research and presentations as assigned.
Excellence - Begin to develop an understanding of service provider pricing, products and services.
- Begin to develop knowledge of the Telecommunications industry – particularly products and services we offer. Begin to develop an understanding of new and emerging products and technologies.
- Provide accurate quotes and solutions for OSC and 360° in a timely manner with all possible and suitable solution scenarios available for the customer with the assistance of Sales Support Manager and/or a Level III Sales Support Associate.
- Manage work time responsibly and efficiently, keeping personal conversations, personal phone calls and personal internet usage to a minimum. Seek to serve other team members when all individual responsibilities are caught up.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
The individual will preferably have earned a Bachelor’s degree (B. A.) in a related field from a four-year college or university. One to two years related experience, training and/or equivalent combination of education and experience will be considered.
Language Skills
The individual should have the ability to read and interpret documents such as policy manuals as well as the ability to write routine reports and correspondence.
Mathematical Skills
The individual should have the ability to calculate figures and amounts such as discounts, interest, commissions and proportions. The individual should also be able to apply concepts of basic algebra.
Reasoning Ability
The individual will be able to define problems, collect data, establish facts, and draw valid conclusions. The individual should also have the ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office programs (Word, Excel, PowerPoint, and Outlook). Knowledge of accounting software, database software and/or project management software is helpful but not required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually relatively quiet.
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