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For your reference, we have included the original job posting below.
Sr. Solutions Architect, Professional Services
Job Number:
38673179
Company Name:
eGain Communications Corp.
Job Location:
Washington, DC US
Job Category:
Sales & Sales Management
Salary:
Yes (amount not posted)
Minimum Education:
4-Year College Degree
Sr. Solutions Architect, Professional Services
About eGain Communications Corporation eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit Requisition #: NA -2011-63
Position: Sr. Solutions Architect, Professional Services
Location: Washington D.C.
Description: The Solutions Architect is a key member of the eGain Professional Services team responsible for the overall design and implementation of the eGain application at client sites. The position requires strong system infrastructure and domain/application knowledge as well as delivery skills. The Solutions Architect plays an active part in the pre-sales cycle clearly articulating the technology and integration architecture of the eGain products. The Solution Architect takes ownership for all technical aspects of the account relationship and management including but not limited to scoping projects, describing project phases and doing a high level implementation plan. The Solution Architect is expected to maintain a strong understanding of competitive products and industry/market trends. Prior experience in enterprise software applications is a must.
Responsibilities: Work with clients to clearly understand their pain points and objectives as well as the technical operating environment, application/infrastructure architecture; dependencies and constraints Present to different levels of client management business and technical analysis, recommendations and architectural designs and solutions in a clear and articulate way Develop client-centric architectures aligned with client business objectives Ensure new services/solutions developed can be performed in a repeatable way by other consultants, using a standardized methodology; clearly documenting the process to deliver them. Be able to do knowledge transfer both internally and with clients on various subject matter expertise
Experience/Skills Required: Bachelors degree in a technical discipline Five or more years of experience as Solutions Architect with at least three years of CRM, KM, or Contact Center Experience. Knowledge in business and technical solution applications that include: layered architectures, databases, reporting tools, middleware, monitoring and high availability systems Deep understanding of Java / J2EE software applications as it relates to enterprise applications Experience with enterprise software integrations including but not limited to Web Services, JMS, XML, SOAP, JDBC, Single Sign-on (SAML) etc. Excellent analytical, problem solving and interpersonal skills, also verbal and written communications Experienced at building rapport and trust with clients, operational managers and colleagues. Can work under pressure, meet deadlines, think ahead and anticipate problems, find solutions Be willing & able to travel domestically (50% travel)
To apply: Principals only to respond. Send your resume, product marketing content samples (or web link to samples) and cover letter, explaining why you are great candidate for the position, to . No phone calls please!
