Sr Market Technician - Boston Regional Area (Sports Marketing/Sales)

Sr Market Technician - Boston Regional Area (Sports Marketing/Sales)

Note: This postion supports MA, NH, RI, CT, NH, ME, RI and upstate NY. The ideal candidate is central to those areas.

Provide customers with the highest level of customer service in regard to technical services such as maintenance, repairs, ski and bike tunes, ski mounts, and any other technical service requested by the customer on equipment. Identify specific service requests from customer and ensure that product is properly and safely completed to the customers' satisfaction. Protect company liability in regard to services performed. Train technicians at other store locations within a district.

Primary Job Functions

Customer Service

Provide customers with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.

Watch, listen, interact and follow-up with customers to ensure satisfaction and resolve issues.

Model customer service for associates and promote sales whenever interacting with associates and customers.

Ensure the customer is educated and fully aware of all services they have reqested. Suggest the appropriate services to customers.

Review and post advertisements and promotions daily; this may include service or rental specials.

Be familiar with current service pricing, rental information and pricing and any additional merchandise pricing applicable for the shop.

Complete understanding and ensure compliance of Company Customer Service policies and standards.

Address any asset protection and safety issues that may occur in the shop in a manner that there is neither a loss to the company, nor an uncontrollable situation with a customer or associate.

Sales

Accountable for increasing sales within the Tech shop.

Conduct regular in store department meetings to review sales goals and targets.

Ensure merchandise is sold at company established prices and discrepancies are addressed and authorized accordingly.

Communicate with associates regarding pertinent information on daily, event or seasonal business issues.

Ensure associates are utilizing suggestive sell techniques and adding on items to sales.

Be knowledgeable of merchandise within the tech shops as well as the items on the sale floor that pertain to the business, including verification of the current selling price.

Ensure all techs possess product knowledge and keep current on all new product information.

Communicate any information pertaining to the shop or any missed opportunities for sales or when help is needed to the RSSM

Shop Responsibilities

Travel to other store locations to train Associate, Sr. Associate and Lead Technicians.

Ensure stores are prepared for technical shop paperwork audits.

Responsible for tech shop and D&A (internal &external) audit scores

Ensure stores are prepared for and paperwork is in order for D&A locations. Internal and external.

Ensure that all D&A and ECP brochures are on the sales floor and in stock. Signage is up in the correct locations with in the store

Ensure all necessary tools and supplies are kept in stock and safely locked in the shop. Request any current ski/bike manuals or paperwork that may be out dated.

Required to operate and maintain ski and snowboard grinding machinery, bowling ball drill machine, skate sharpening machine, line winding machine, air compressor, tennis stringing machine, CO2 Fill station, bench grinder, standard drills and hand tools.

Maintain and implement all safety methods in the shop. Document and follow all Sports Service maintenance information on shop equipment. Follow and implement all safety procedures in the operation of shop equipment. Practice good housekeeping methods and overall cleanliness.

Responsible for ensuring that all store owned and customer bikes that need parts are ordered and up to date. Must meet a standard of no longer that 30 days in the shops. Compliant with the audit.

Ensure all service paperwork is completed and filed according to Policy & Procedures (P&P's).

Inform Sports Services of any certifications that may be required to obtain. Ensure that all shop and service personnel stay current with certifications.

Attend to miscellaneous duties including; shop coverage, store meetings posted, clinic schedules, and training sessions.

Maintain Company dress code for all associates. Jeans and black shirt. No worn or torn clothing

Responsible for the protection of company assets.

Keep accurate inventory of rental product including all rentals, equipment, and supplies.

Ensure all events are posted and attended; any surveys are completed and returned in a timely manner.

Must be aware and track all incidences of customers and associates.

Must trail all tech shop associated of the proper procedures of incident reporting.

Responsible for other duties as assigned or developed.

Minimum Requirements

Certified in rental binding (Marker and Salomon) manufactures up to all binding manufactures, and bike assembly certified.

Excellent communication skills.

Ability to work well under pressure.

Ability to interact enthusiastically.

Understand and facilitate Policy & Procedures.

Technical and mechanical knowledge of both ski and bike industry.

Prior retail experience and knowledge of the sports for which these products are utilized.

Ability to manage multiple tech shops