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!*! T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
Sr. Manager, Product Management, Wi-Fi Calling
T-Mobile is looking for a talented manager to lead a team of product managers responsible for the entire life cycle of T-Mobile Wi-Fi Calling, a T-Mobile branded service that provides indoor coverage where traditional cellular networks can't.
You and your team will be responsible for product innovation, product positioning, business case definition, product experience definition, product lifecycle management, go-to-market strategies, feature evolution and partner management. You will work closely with engineering teams, design teams, business development teams and project management teams to deliver a great customer experience that drives revenue and value for T-Mobile. As the business owner, you and your team will set the product objectives, track performance, and ensure the products meet the goals set.
Primary Duties
Identify target customer needs and opportunities through primary and secondary research in partnership with T-Mobile research teams
Utilize knowledge of customer, competition, and T-Mobile value proposition to define product and business strategy
Partner with business development and product realization to secure & manage relationships with key partners and content providers
Deliver world-class customer experience in partnership with engineering and design
Effectively position and market Wi-FI Calling to target customers using passive and active campaign tactics
Identify key service metrics, monitor these metrics, and use the data to drive continuous improvement in quality, performance, and value
!*!
Experience and Education
7 to 9 years of product management experience including leading cross function teams with demonstrated success working in a large organization
3 to 5 years of experience managing a team with a direct reporting structure
Product management experience delivering web sites and/or services
Strong partner management skills
Excellent verbal and written communication skills
Mobile product experience is a plus
BS required, MBA preferred
T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment. T-Mobile USA is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
