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For your reference, we have included the original job posting below.
Sales Support Specialist Job
Job Number:
25301116
Company Name:
Expedia
Job Category:
Sales & Sales Management
Sales Support Specialist Job
Sales Support Specialist
Job ID #: 13380 Company: TripAdvisor Location: UK - London Functional Area: Sales Employment Type: Full-Time Regular Education Required: Not Indicated Experience Required: Not Indicated Relocation Provided: To be determined
Position Description Sales Support Specialist
Job Summary As part of the Business Listings Advisory Team, this Sales Support Specialist will support revenue growth by working in conjunction with several sales representatives on specific territory strategies and activities.
The high level of activity requires the individual to balance a range of responsibilities including lead qualification, assigned software renewals along with a range of territory and account support activities.
This non-quota carrying role is integrated fully into The TripAdvisor Business Listings team selling model and complements the direct selling activities of both the Inside and Business Development sales representatives by providing value added activities that support day-to-day as well as strategic objectives of the sales team.
Responsibilities Timely follow up and thorough qualification of marketing and sales leads. When identified, assign qualified opportunities to sales reps with applicable information captured during the qualifying call. Support prospecting initiatives and campaigns for territories assigned to support. Manage to closure the assigned annual maintenance renewal contacts/accounts. Manage designated opportunities from lead to close, including order processing, approved by sales management. Prepare quotations for transactional add-on sales to existing customers. Respond to inbound sales related inquiries.
Secondary Responsibilities:
Contribute to and support the territory plan in conjunction with the sales representatives. Participate in funnel meetings, as appropriate, as well as planning and delivery of sections of the annual territory and account plans. Provide support for open territory funnel coverage, as directed by Sales Manager. Provide inbound phone support as needed depending on queue volume/need
Qualifications Bachelors degree required General awareness and understanding of the function of a sales representative. 1-3 years sales/sales support, lead management, or telemarketing experience; customer service experience considered Experience working in a goal-oriented environment. Familiarity with software licensing and policies and generating customer quotations is desired. Strong organization/prioritization skills.; proven ability to consistently meet deadlines. Customer satisfaction focus. Strong listening, probing, and phone skills. Strong written skills. Thoroughly familiar with the use of spreadsheets, word processors, and the web. Ability to work well both autonomously and within a team environment. General understanding of the function of knowledge of CRM application (ex.: Siebel, Goldmine, SAP etc.)
TripAdvisor is proud to be listed as the #5 top Top Tech Company To Work For by Business Insider! is an Equal Opportunity Employer.
