| Job Number: | 23329200 | | Company Name: | Personified | | Job Location: | Michigan City, IN US | | Job Category: | Sales & Sales Management | | Salary: | 5K | | Minimum Education: | 2-Year College Degree | |
| | Updated: 8/19/2010 |
Sales Customer Service - Branch Supervisor
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RSC Equipment Rental serves as a vital and trusted partner for thousands of customers in construction, industrial, petrochemical, governmental, and manufacturing businesses across the United States and Canada. By providing timely rentals, maintenance, service, and sales of new and used equipment, tools, and parts, RSC helps our customers to do their jobs more efficiently and more profitably.
RSC is looking for a Branch Supervisor to join our team. In this role you will be responsible for ensuring excellent customer service and growing market share. You will supervise inside sales operations including customer service, equipment rental, and merchandise sales.
Responsibilities:
Customer Service:
Maintain excellent customer relations and service standards
Demonstrates commitment to customer service by resolving customer complaints, problems, and issues
Develops customer contacts and keeps current on all rental equipment and product offerings
Implements procedures to ensure the proper tracking and documentation of customer data
Must interact with internal and external customers in a cooperative and professional manner
Management:
Manages day-to-day counter operations by supervising inside sales activities including managing customer accounts, resolving customer concerns, and developing new account and service contract opportunities
Recommends new selling techniques and provides guidance to inside sales employees to optimize performance
Recommends changes to current inside sales procedures based on team performance and new selling technique
Assists in establishing sales and profit goals for the location
Provides effective planning by establishing systems to control expenses
Plans facilities and ensures proper inventory levels are maintained
Meets or exceeds safety and 5S standards by effectively communicating procedures and verifying that procedures are being followed
Helps implement any location safety programs to ensure the safety of employees and customers
Increases operational effectiveness by having a significant impact on recruiting, training, developing, and retaining qualified employees
Minimum Requirements:
Two years experience in a leadership or supervisory role
Experience in a retail environment.
Previous rental or related industry experience preferred
Demonstrated supervisory, sales, and customer service skills
Strong communication skills
Associates or Bachelor's Degree in Business, Communications, Marketing Preferred
Microsoft Office Experience
For consideration please apply online:
[please apply online]
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