Product Specialist - Singapore Energy TechnicalTitle: Product Specialist - Singapore Energy Technical
Location: Singapore-Singapore City-Singapore City
Other Locations:
IHS (NYSE: IHS) is the leading source of information and insight in critical areas that shape today's business landscape, including energy and power; design and supply chain; defense, risk and security; environmental, health and safety (EHS) and sustainability; country and industry forecasting; and commodities, pricing and cost. Businesses and governments in more than 165 countries around the globe rely on the comprehensive content and expert independent analysis of IHS to make high-impact decisions and develop strategies with speed and confidence. IHS has been in business since 1959 and became a publicly traded company on the New York Stock Exchange in 2005. Headquartered in Englewood, Colorado, USA, IHS employs more than 5,100 people in more than 30 countries around the world.
Summary:
The E&P Data Product Specialist (PS) is a subject matter expert, ideally recognized internally as well as externally by customers. A PS is a unique role that combines product management, training, customer care, sales, and product development. As a member of the Energy Technical Operations team, the PS works directly with customers and prospects to provide E&P workflow expertise (with a focus on IHS E&P data).
General Job Duties:
* Supports sales staff and postsales activities in sales and business development activities
* Facilitates omnidirectional "technical" communication between product management, technical sales, account management - directs customer feedback into product management for product evolution
* Sources, creates, owns and manages localized demosets, technical white papers, etc.
* Drives regional product positioning, "translates" global product marketing messaging into local context, participates in regional event planning, represents the IHS E&P data and related in regional events
* Helps develop differentiating, innovative packaging and bundling of data, products and services, promotes cross sell pertaining to E&P data.
* Works with IIO to manage regional alliances/partnerships specific to the E&P data, including Universities relations
* Ensures Sales and Customer Care always current on respective technologies, facilitates the internal training process
* Monitors competition, market share and pricing within the E&P data portfolio in APAC, provides feedback and input to IIO and Product Development.
* Works closely with regional IIO, ensuring regional alignment with regards to data collection and aggregation, sets priorities tied to commercial value of the various attributes
* Facilitate regional E&P data and related product user group meetings, performs product demonstrations and public presentations
* Assists Customer Care as required on issues elevated to Tier 3
* Works with limited Supervision
Specific Job Duties:
* Understand and demonstrate the benefits and value proposition of IHS data products.
* Work closely with the Sales team during post sales implementation of products.
* Activities associated with Customer Care:
* Where necessary, escalates customer issues to appropriate internal departments (Customer Care, IIO, PD&D, Energy Critical information) for resolution.
* Responds to customer enquiries by utilizing specific domain knowledge.
* Contacts customers as required for both the clarification of enquiries, and the researching of product requirements.
* Responsible for Monthly data-related statistical reporting.
* Assists Product Management with the development, testing and deployment of data delivery tools (such as EDIn and Enerdeq Desktop).
Required Education:
* University Degree (Petroleum Engineering, Proiduction Engineering, Geology, Geophysics, Petrophysics, Geoscience, or related).
Required Experience:
* Acknowldeged and proven E&P data expertise.
* Knowledge of competitive data products is an asset.
* 5 years experience in a direct or related field.
* Knowledge of the upstream energy E&P industry.
* Member of (or past experience) Oil and Gas related industry- or professional- associations is an asset (ie SEAPEX, AAPG, SPE, CSPG, etc).
Other Skills:
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Strong presentation skills.
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Must demonstratably understand the important role of Customers to an organization.
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Observant, strong attention to detail, organized, investigative.
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Able to contribute effectively in a team environment & enjoy working with multidisciplinary teams of IT Developers, Database Adminstrators, other Subject Matter Experts.
*Only qualified candidates will receive consideration and follow up*
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