Operations Analysis Manager

Operations Analysis Manager

DISH Network L.L.C (Nasdaq: DISH), is the nation's third largest pay-TV provider and the leader in digital television. As a TV entertainment provider, we are an industry pioneer and innovator known for driving technology to bring the best entertainment to millions. We believe that everything we do must begin and end with the customer experience.

DISH is an exciting place to work. We are a Fortune 200 Company with a workforce of 21,000 plus.  We bring excitement and enjoyment to millions of people every day and we provide a better overall TV experience at more affordable prices than our competition.  

Throughout our 30+ year history we have demonstrated our entrepreneurial spirit by achieving significant industry firsts. We were the first in our industry to offer high definition TV channels Free for Life, and we are the nation’s leader in HD programming with more than 200 national HD channels.  We are the only pay-TV company to offer a true TV Everywhere solution; our Sling technology allows access to live television and DVR content from a computer or any mobile device.  In addition, our recent acquisition of Blockbuster video stores only enhances our ability to provide subscribers with a richer entertainment experience at a great value.

The Operations Analysis Manager is responsible for development and enhancement of processes, systems, procedures, and methods throughout the organization with emphasis on uniformity, simplification, quality, and operating efficiency.

This position is within DISH’s Installation and Service group and will be located out of the corporate offices in Englewood, CO.  Primary responsibilities include support of DISH’s vehicle fleet and related processes and support of field customers across the country.

• Oversees the process of needs analysis with regard to current procedures in order to make recommendations to promote effective operations within and between departments. 
• Confers with leaders of other departments to establish organizational priorities for operational improvements.
• May be responsible for prioritizing the work of others and assigning projects to lower level subordinates based on established goals.
• Is responsible for the selection of the final course of action among several alternatives for enhancements to operational policies, procedures, and systems. 
• Should be able to benchmark and identify best practices from other organizations in order to speed process change.
• Creates and establishes performance metrics to determine acceptable levels of quality for various business functions and units.
• Engages in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating and controlling.
• May be responsible for supervision of a group involving staffing, conducting performance appraisals, training and developing subordinates, promotions, salary increases, termination, and disciplinary action.
• Ensures improvements are implemented completely and measures the success of all changes to business policy, procedures, and system implementations. 
• Uses a high level of diplomacy to implement controversial changes and ensure that process owners embrace the changes being made.
• Maintains and applies broad knowledge of practices and procedures in area of expertise.

Relevant Masters degree and one plus years of experience; Bachelor's degree (B. A.) from four-year college or university and seven plus years of experience; Associate's degree (A. A.) or equivalent from two-year college or technical school; and nine plus years of experience; or equivalent combination of education and experience.  One plus years experience in a supervisory, mentoring, or project lead capacity.