Manager Customer Engagement Senior Manager M

Manager Customer Engagement Senior Manager M

The Business Development Customer & Market Engagement function is responsible for delivering world-class experiences that strengthen customer relationships, enhance business growth and advance the global brand of The Boeing Company.

As the senior manager responsible for Customer Engagement, you will be responsible for building and leading a dynamic team that delivers these experiences for the Boeing Defense, Space and Security programs based in California. This includes Boeing intelligence, government and commercial space systems, satellite and payload production operations, and networks and tactical systems programs.

You will be a partner with senior executive leadership and will have responsibility for driving effective customer engagements for both domestic and international government and commercial customers. You and your team develop and maintain consultative relationships in creating engagement strategies and advancement measures. You will report to the Director-Customer & Market Engagement for Boeing Defense, Space and Security, a $32 billion company and one world leader in defense and security.

Your team is responsible for establishing, maintaining and advancing customer engagement standards, in accordance with company and customer procedures and protocol. It includes responsibility for planning, managing and executing briefings, meetings and tours for U.S. Department of Defense and high-level international government leaders, as well as senior industry executives.

As the senior manager, an essential role will be to coach your team, help them further develop their skills, enhance their partnerships, deepened their teamwork and strengthen the value they deliver to Boeing.

Boeing Leadership Attributes

• Charts the Course
Starts with the customer ends with the customer. Translates strategy into actionable objectives and plans. Communicates clearly at one-on-one and group levels. Conveys sense of purpose and mission that motivates others. Maintains direction, balancing big-picture concern with day-to-day issues.

• Delivers Results
Keeps his/her promises. Does not rationalize shortfalls and is accountable. Demonstrates strong operational skills. Marshals the other Leadership Attributes in meeting commitments. Capitalizes on unanticipated opportunities and changing circumstances to meet commitments.

• Finds a Way
Continuously monitors customers and operations to spot issues. Faces reality and adjusts to keep commitments. Models confidence that sees change as opportunities. Uses Boeing complexity as leverage, not an excuse.

• Inspires Others
Energizes, excites, and motivates others. Creates and models a confident and winning atmosphere. Builds teams whose impact is far greater than the sum of their parts. Inspires in ways that are consistent with Boeing's values. Celebrates success and learns from disappointments. Creates an atmosphere where all see opportunities to stretch, take risks, create, contribute and learn.

• Lives the Boeing Values
Models, leads and is committed to the Boeing values, principles and business-conduct policies. Earns the trust and respect of all Boeing stakeholders. Ensures effective business, compliance and financial controls. Promotes integrity in all that we do. Demonstrates commitment to and takes advantage of diversity. Creates an environment of respect and inclusion. Does not use abusive or intimidating behavior. Bounds vigorous pursuit of individual and business objectives with overall interest and reputation of the company.

• Sets High Expectations
Sets high expectations rooted in ensuring competitiveness. Sets high expectations for him/herself first. Has courage to raise the bar continuously/routinely. Holds self and others accountable for continuous improvement. Communicates expectations directly, openly and effectively. Shows people and teams how to reach (acts as a coach).

Competencies
General

• Adaptability
Fully understands and is heavily involved in guiding changes in own and fellow senior managers' work and situations; explains the logic or basis for change to middle managers, fellow senior managers, and employees throughout the organization; acts as an expert resource on information about changes affecting own and fellow senior managers' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow senior managers and external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

• Communication
Consistently and proactively clarifies purpose and importance; stresses major points; follows a logical sequence. Widely recognized as an expert in consistently keeping the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding; Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Mentors and advises fellow senior leaders and other internal employees on effective communication techniques.

• Cross Functional Partnerships
Analyzes the organization and own area to identify key relationships that should be initiated or improved to further the attainment of own area's goals; exchanges information with potential partner areas to clarify partnership benefits and potential problems; collaboratively determines the scope and expectations of the partnership so that both areas' needs can be met; collaboratively determines courses of action to realize mutual goals; facilitates agreement on each partner's responsibilities and needed support; places higher priority on organization's goals than on own area's goals; anticipates effects of own area's actions and decisions on partners; influences direct reports, own manager, and fellow senior managers to support partnership objectives; implements effective means for monitoring and evaluating the partnership process and the attainment of mutual goals.

• Customer Focus
Provides senior management direction for making customers and their needs a primary focus of direct report's job activities and actions; considers how direct report's decisions/actions/plans will affect customers; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents advanced information to executive level managers to build their understanding of issues and capabilities as they relate to customer needs; considers how project/program level decisions/actions/plans will affect customers; responds quickly to meet significant customer needs and resolve problems; provides senior management level leadership on monitoring and evaluating customer concerns, issues, and satisfaction and to anticipate customer needs; participate in the development of customer feedback systems to gauge customer satisfaction and makes adjustments to service as indicated by feedback.

• Driving for Business Results
Serves as an enterprise role model in evaluating business opportunities and targeting those opportunities with the greatest potential for producing positive business results. Identifies and sets performance goals for organization; works tenaciously toward and derives satisfaction from achieving stretch goals related to positive business results; remains self-disciplined; measures progress and evaluates results; reprioritizes as appropriate; prevents irrelevant issues or distractions from interfering with timely completion of important tasks.

• Planning And Organizing
Clearly defines and communicates more critical and less critical work group activities and assignments to department; adjusts priorities when appropriate. Identifies areas for improved resource allocation. Allocates appropriate amounts of time for completing own and others' work and communicates time allotments to involved parties; avoids scheduling conflicts. Provides direction to middle managers to better utilize internal and external resources (individuals, processes, departments, and tools); coordinates with fellow senior managers and external partners to improve organizational work flow. Sets example for managers by dealing with unexpected priorities effectively.

Technical

Basic Qualifications For Consideration

Are you willing to travel 30% of the time?

Do you have experience providing counsel on military, business or international protocol to senior executive business partners?

Do you have experience preparing and delivering a presentation on an upcoming customer event to senior executive business partners?

Do you have experience leading teams responsible for planning and executing customer events?

Typical Education/Experience

Other Job related information
Applicant must be able to obtain a TS/SSBI (Top Secret/Single Scope Background Investigation) clearance post start. Should be familiar with Executive Briefing Center / Customer Engagement program principles and best practices. U.S. Government, U.S. Department of Defense and international business experience and protocol knowledge preferred. Experience with building, leading and managing multi-disciplined teams is essential. Must possess excellent written and verbal communication skills and be able to work effectively at all levels. Applicant must be willing to travel 30% of the time.

• Business Unit Defense, Space&Security
• Division Business Development
• Program Marketing
• Job Type Management
• Experience Level Senior Manager/Executive
• US Person Status Required? Yes

Closing Date: 04/05/2012