ESSENTIAL FUNCTIONS:- Recruit, hire and manage field technical support resources to meet departmental amp; NACO objectives.- Mentor amp; coach direct reports to achieve technical superiority while building a loyal customer base.- Provide resource needs forecast (manpower, training, inventory, expenses, etc.) to meet departmental and NACO objectives.- Efficiently manage resources on a daily basis to achieve expected results in customer satisfaction, on-time installation, response, first-time-fix ...
