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Insphere Insurance Solutions - Tysons Corner, VA US
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As a Sales Manager, you will support My Macy's by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. With training, coaching and development, a team of Associates will grow following your leadership.
Key Accountabilities:
Sales
Drive and exceed sales goals by executing Macy's initiatives
Lead the push toward selling through coaching and recognition
Review and utilize reports; implement action plans focusing on deficient areas
Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process
Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates
Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up
Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results
Strengthen attendance and weekend hours compliance among staff
Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts
Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
Customer
Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement
Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results
Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers
Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric
Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed
Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment
People
Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions
Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires
Coach Associates on product knowledge by holding in-store product training with Vendor Representatives
Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas
Engage in Macy's recognition program; reward Associates with recognition cards
Meet with Associates in department weekly; identify top sellers and talk about opportunities
Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction
Utilize review process as a tool for Associate talent development, promotion and advancement
Monitor and address performance issues on a timely basis
Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
Lead team to support giving back to the local community helping create stronger, healthier places to live and work
Skills Summary:
A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment
Ability to empower and develop a team
Ability to collaborate and function as a member of a team
Ability to execute plans and strategies
Strong leadership, interpersonal and communication skills
Highly organized and able to adapt quickly to changing priorities
Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
Commitment to exemplifying the highest integrity and professional business standards
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
