House Manager

House Manager

- Schedule and train ushering staff in customer service procedures, evacuation, medical and life safety issues as they relate to patrons.
- Prepare and communicate pre-performance informational meeting with staff and volunteers
- Maintain applicable attendance records, verifying nightly ticket stub count.
- Prepare nightly performance reports of event specifics; coordinate/interface with Center's security personnel on the proper and timely reporting of incidents involving patrons.
- Oversee the set-up and storage of drop boxes and gift kiosks
- Work closely with box office personnel to troubleshoot all ticket problems and consumer complaints.
- Assist in all accessibility services.
- Coordinate program distribution and insert schedules.
- Direct and monitor lobby traffic to ensure maximum ease and comfort, both in entering and exiting facilities.
- Coordinate with Production to ensure that houses open on time, programs start on time, late seating is on schedule and intermissions stay within requested time.
- Coordinate with Marketing the attendance of photographers and representatives of the media.
- Enforce house rules.
- Confirm that the buildings are clear and ready for lock down.
- Work with security to ensure maximum patron safety.
- Assist with special projects as needed.
- A minimum of 3 years of experience as a house manager in a theater or performance venue.
- Exemplary customer service skills combined with persistence and patience in working with various groups of people.
- Knowledge of theatrical operations.
- Demonstrated ability to act as a diplomatic leader and motivate others.
- Ability to remain level headed, resolve multiple challenges and requests in an extremely fast-paced, demanding environment.
- Able to work a non-traditional work schedule.
- Computer literacy and knowledge of databases.
- The ability to communicate in Spanish is highly desirable.