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For your reference, we have included the original job posting below.
Director, Client Services
Job Number:
43346339
Company Name:
Confidential Company
Job Location:
Atlanta, GA Us
Job Category:
Marketing & Advertising
Salary:
$100K
Director, Client Services
Overview:
Wanted: Inventors, Storytellers and Change Agents.
Do you act on your ideas Are you fascinated by the changes going on in the world Are you a culture junkie Do the words, “we’ve always done it that way” drive you crazy
Do you like to connect the dots Dig into data Scour the latest trends Do you believe marketing has changed Do you surf, tweet, friend, watch, read and explore
Do you believe that brands need to engage in relevant conversations with their customers that create real value Conversations that inform, engage and inspire
Javelin is looking for ambitious change agents that believe the idea comes first, that storytelling is a powerful force that drives branding, video, mobile, websites, social media, direct marketing, email, data and econometrics.
The pace is fast and the rewards are high. Passion required. Traditionalists and the timid need not apply.
SUMMARY:
The Client Service Director is responsible for managing, coordinating and leading Agency resources in order to meet Client's needs. In this role, the Client Service Director, has overall responsibility for Agency output and provides perspective and leadership in the development of quality solutions related to digital marketing efforts. Candidates should be familiar with the use of all existing and emerging digital channels to drive online engagement and sales. Including website development, SEM/SEO, e-commerce, social media and email marketing.
The goal of this position is to aid our clients in the success and management of their online marketing campaigns. This role is required to provide a proactive service level to clients, maintain and grow strong relationships with those clients, and grow business within existing customers.
Retain, grow and develop assigned accounts through daily interaction with clients
Ensure customer satisfaction by providing a high-level of knowledgeable support and guidance to clients and partners via telephone, over email, and in person
Resolution of client inquiries. Create action plans and follow through to closure in a factual, professional, timely and consistent manner
Stay abreast of online marketing best practices and trends and provide consultative support to clients
Development and delivery of best practices points of view demonstrating thought leadership, to clients and prospects
Agency experience leading account teams in Healthcare, Pharma, Technology, Software, and/Banking preferred
Qualifications:
A digital ‘native’ with knowledge of all existing and emerging digital channels.
Experience with direct marketing, CRM, demand generation tactics/strategy, website development, SEO/SEM, email campaigns and mobile marketing
Strong aptitude & understanding of campaign performance metrics, analytics and optimization
Prior experience in creating e-marketing programs for bundled products, e-bill enrollment, and online promotions
Comfortable with public speaking and delivering presentations, and leading client meetings
Organizational skills, attention to detail and demonstrated experience managing concurrent projects to successful, on-time conclusion
Experience with telecommunications and SMB categories a plus
Smart, hard-working, fun-loving and service-oriented individuals
Self-motivated team players that are excellent collaborators
Clear communicators (written & verbal) capable of building consensus
Creative thinkers with strong aptitude for technology
