Development Manager, Applications Support (macys.com)

As the fastest growing part of Macy's Inc. business, is achieving record sales and broadening our workforce. offers the entrepreneurial culture of a web business with the stability and support of the best brand in retailing. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for substantial growth. If you're interested in being a part of that growth and want to know what it's really like to work at , get an inside look at !

Our employees have long term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of digital technology and omni-channel integration with the best in retailing, is reaching new heights.

The Development Manager, Applications Support will direct and manage day-to-day operations of the application support activities for STARS, a suite of content and data management systems for and . This person will work closely with business analysts, system engineers, and other production support teams within and . The team is responsible in providing technical support (level II) to ~800 internal users. While the operational needs are not 24x7, this role needs to be able to support the core 10x5 and other off-hours needs as necessary. The role requires the ability to provide rapid response to queues of incoming problem incidents, direct the team on prioritization, coordinate root cause analysis (RCA) efforts, assists with building up knowledge base articles and documentations. Experience with JIRA preferred. The candidate needs to be comfortable in providing technical support that includes diagnosis of issues, performance and overall health monitoring, data fixes and updates, and configuration changes within the following technology stack: Java, JBoss, Spring are primary components. This person has experience in the support of business critical web applications. This person has demonstrated the successful management of support team encompassing a total of 8-15 support engineers where resources may be either onshore or offshore. This person can take diverse/changing requirements and turn them first into actionable plans. This person understands the challenge of supporting demanding users in the dynamic retail world. This person is a creator motivated by the need to serve the business. The ideal candidate will have had experience in the high paced energy of startups as well as experience in the structured world of larger companies. Additional responsibilities include mentoring the team, establish a metrics and data-driven environment, tracking the current tasks of the team members, and escalating issues as needed. This person will need to have strong troubleshooting skills and be hands-on as needed. The successful applicant will work closely with Business Analysts, other Technical Leads, Software Engineers, Operations, and Quality Assurance Engineers in a highly collaborative environment to provide quality and timely support, while providing the necessary leadership to nurture team members career growth.