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For your reference, we have included the original job posting below.
Customer Support Representative - III Job
Job Number:
25775481
Company Name:
Eaton
Job Location:
Cleveland, TN US
Job Category:
Marketing & Advertising
Customer Support Representative - III Job
AutoReqId 36379BR Function Marketing and Sales Division Hydraulics Division External Job Title Customer Support Representative - III Job Description Eaton Corporation has an opening for a Customer Support Representative - III in Hydraulics Marketing in the Industrial Sector organization. This position will be located in Cleveland, TN.
The Customer Support Representative - III is expected to Process orders (new, changes, cancels) for marine/military customers, both domestic and international. Reconcile OEM blanket releases and customer forecasts. The focus of this position is error-free order management. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information.
The key responsibilities of this position includes: Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry. Answers phone calls from marine/military customers to ensure customer satisfaction by validating orders in the system against customer order reports on a weekly basis. Maintains accurate and organized order files and order acknowledgments Maintains accurate customer part number cross-reference files and accurate customer contact information Reviews and makes appropriate changes to order booking using available tools Communicates in a timely manner with planning and scheduling to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. Communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Assists in processing of emergency and/or expedited orders and shipments Provides written summaries of customer order activity and issues on a weekly or monthly basis Promotes customer satisfaction and achieves cycle time reduction through team-based problem-solving Distributes and routes incoming faxes and assists peers and Field Sales with additional customer support activities Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships
Relocation is not offered for this position. Only qualified candidates who reside within commuting distance of an Eaton office will be considered for this position.
Job Qualifications /Educational Requirements Understanding of Eaton business processes & systems Data entry skills, including proofreading Team-oriented problem solving skills MS Word, Excel, order management (including but not limited to Oracle, Tolas, and MFG/PRO) software programs Phone skills and customer communication skills Organization and time management skills Mathematical skills Reasoning ability Understanding of ISO procedures for contract management Travel 0-10% Region North America - US/Puerto Rico Country United States
US Locations Cleveland, TN State Tennessee Employee category Regular Experience Level 1-3 years Travel Required Up to 10 percent
