Consultant

Being part of a dynamic, growing organization offers an exciting career path full of opportunity. Ernst & Young Advisory Services is a $4 billion global practice, with 18,000 professionals. With an overall Advisory market of $150 billion, there's tremendous potential for growth – and we're prepared to tap into that potential. Our Advisory team takes a strategic approach to helping clients improve and sustain their business performance. In today's complex business environment, that means understanding the relationship between risk and performance improvement, and applying our knowledge to help clients achieve their business objectives.
 
When you're on our Advisory team, you specialize in a particular competency – Risk, Performance Improvement, or IT Risk & Assurance. You also have the opportunity to work across disciplines with professionals who have broad industry sector experience and deep subject-matter knowledge. In Advisory, our growth strategy focuses on being account-centric, issue-based and competency-driven. That's what differentiates Ernst & Young in the Advisory marketplace.
 
Our Performance Improvement team is all about helping clients improve security and efficiency, while also reducing their costs. We help clients by delivering assessment, transformation and process efficiency solutions in specialty areas like finance, supply chain, IT Advisory, customer, people and organization change, strategic direction, and program management.
 
The opportunity is now. If you are interested in being part of a dynamic team, serving clients and reaching your full potential – Ernst & Young Advisory Services is for you.
 
As a member of our team, the Manager will lead client engagement teams and work with a wide variety of clients to deliver professional services. In addition, the Manager is responsible for some business development activities on strategic priority accounts.
 
Responsibilities
Develop and maintain productive relationships with client management. Collaborate to plan engagement objectives and a strategy that addresses risk and performance improvement. Manage expectations of service delivery. Stay informed of business/economic developments and their impact to the client.
 
Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge. Keep up-to-date with current developments and trends in advisory services capabilities and industry knowledge.
 
Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high-quality work products within expected timeframes and on budget. Monitor progress, manage risk and keep key stakeholders informed about progress and expected outcomes.
 
Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment.
 
Commit to developing knowledge, continue to learn and share knowledge with clients and team members. Respect/protect client information.
 
Generate new business opportunities. Understand Ernst & Young and its service lines and actively assess/present ways to serve clients. Develop long-term client relationships and networks. Develop relationships with team members across all EY practices to serve client needs.
 
Qualifications:
 

• 3 years of experience providing advisory services impacting customer operations


• 2 plus years experience in a management consulting or Big 4 environment is required"


• Relevant experience  in at least one of the following functions is required, multiple area experience is highly desirable:  sales, marketing, product management and pricing, order management, credit and collections, and customer service.


• Willingness to travel up to 80%


• Experience in program management for large-scale business transformation projects and programs


• Knowledge of Customer Relationship Management (CRM) applications (Siebel, , SAS, Unica, etc.) preferable


• Extensive experience in statistical modeling using tools such as SAS desirable


• Practice development skills and experience


• Experience managing staff on projects and providing direction to team members


• Degree with an emphasis in business, finance, accounting, statistics, economics, or MIS (business perspective); MBA or equivalent is preferred