Business Process Analyst 4\5
Lead integration of cross-functional processes across a multitude of stakeholder groups with a long term effect on overall company performance. Provide oversight and effectively contract with customer and/ or charter project, design a process workshop based on customer requirements and objectives. Manage the accuracy of deliverables and results, and communicate to all stakeholders. Demonstrate proficiency of Project Management or Program Management Best Practices tools necessary to assist clients working through the life cycle of an improvement project and the Northwest (NW) Region Site Services Employee Involvement (EI) initiative. Establish a monitoring plan for all open projects to monitor scope changes, critical path performance to schedule plan, critical path changes and overall status of project which includes facilitating plan development. Influence, negotiate, and act as a change agent for implementing EI Teams; complex, innovative process improvements; and creating a process management culture. May participate on the enterprise-wide governance teams. Provide oversight and lead transition into actionable business strategy by understanding company policies, strategic direction, strategic initiatives (e.g., Quality Management Systems, International Standards for Organization, Employee Involvement). Lead, facilitate development, and deploy integrated strategic plans for process improvement/ management and organizational direction. Lead the successful completion of NW Region Site Services specific programs, projects and implementation activities. May prepare work estimates for assigned tasks using cost benefit analysis. Communicate with Information Technology organizations to represent customers and functional users on project requirements, activities, and status. Prepare administrative and technical reports, and presentations/ recommendations for diverse audiences, including executive leadership. Provide guidance to subordinate team members. Serve as liaison to resolve business requirement issues between customer and information technology representatives. Serve as mentor to others within the company. Lead development of the business case, risk analysis and portfolio management priorities of process investments, return, affordability and resource requirements. Actively work with project sponsors to set clear scope boundaries to prevent scope creep and help assigns appropriate resources. Guide creation of, and deliver executive leadership project plans and status. Develop or influence the documentation framework and standards. Integrate efforts to eliminate, consolidate and simplify process documents. Oversee reviews, assessments and audits of business process documents. Lead the innovation of process standards, guidelines and tools. Creatively employ the portfolio of process methods and tools. Collaborate and partner with other skills or organizations (e.g., Six Sigma, Lean, etc.) to provide a better solution. Create companywide synergy and innovation, processes and tools. Consult, integrate, and improve the existing enterprise business architecture. Ensure integration with remaining aspects of enterprise architecture (e.g. information, data, and applications architecture). Ensure any solution has architectural compliance and strategic alignment with business objectives. Lead, participate, or work together to reach NW Region and enterprise-wide agreement on the development of business architecture design, phased implementation, and use. Support or lead special projects.
Competencies
General• Build Positive Relationships
Consistently builds effective working relationships with other project leads, internal employees, and external customers. Probes for and provides information to clarify situations. Consistently seeks and expands on original ideas from other project leads, internal employees, and external customers, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on project and organization goals than on own goals. Guides others in gaining agreement from other project leads, managers, internal employees, and external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
• Coaching/Teaching
Consistently clarifies expected behaviors, knowledge, and level of proficiency by guiding, seeking and giving information and checking for understanding. Consistently provides instruction, positive models, and opportunities for observation in order to help other project managers, internal employees, and external customers develop skills; encourages questions to ensure understanding. Consistently gives timely, appropriate feedback on performance; reinforces efforts and progress. Consistently establishes good interpersonal relationships by helping project leads, internal employees, and external customers feel valued, appreciated, and included in discussions.
• Communication
Consistently clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames even complex messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used; attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow project leads and other internal employees in effective communication techniques.
• Managing Conflict
Consistently establishes a clear and compelling rationale for resolving the conflict. Collects information from relevant sources to gain extensive understanding of the conflict. Views the conflict from all sides. Stays focused on resolving the conflict and avoids personal issues and attacks. Presents and seeks potential solutions or positive courses of action. Consistently takes a positive action to resolve the conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship. Effectively summarizes to ensure that all are aware of agreements and required actions.
• Negotiation
Explores all parties' needs, concerns, and initial positions as they relate to large/complex negotiations. Builds common ground by highlighting areas of agreement and working through areas of disagreement. Manages the interpersonal process to stay focused on the task; constructively addresses emotions and conflict. Engages in mutual problem solving by brainstorming alternative positions or approaches and evaluating them openly and fairly. Builds value of preferred alternatives by relating them to the needs of others; responds to objections by emphasizing value. Seeks a win-win solution through a give-and-take process.
• Systems Thinking
Consistently evaluates job tasks and processes on how well they help meet team objective(s); identifies non-value-adding components and barriers. Formulates change strategies; frequently seeks input from other project leads and internal employees to evaluate options for change and encourage buy-in. Makes appropriate changes to job/role structures and processes by communicating effectively and focusing on new skill development. Uses extensive measurement systems to monitor the implementation.
Technical• Analytical Skills
Basic - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources with clients, customers and/or suppliers.
Preferred - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the business unit level.
• Consulting
Basic - Extensive, specialized ability to use extensive and well recognized expertise in a wide variety of areas related to industry and program/product/process workings to provide consulting services to organizations and all levels of management
Preferred - Advanced/expert in a wide variety of areas related to industry and program/product/process workings to provide consulting services to organizations and all levels of management
• Presentation Skills/Techniques
Basic - Extensive and specialized knowledge of and ability to employ innovative presentation techniques (e.g., posture, speaker's relationship to audience, use of intonation and props, use of visual aids and pacing). Ability to use this extensive and specialized knowledge to coach other presenters.
Preferred - Advanced/expert knowledge of and ability to employ innovative presentation techniques (e.g., posture, speaker's relationship to audience, use of intonation and props, use of visual aids and pacing) covering complex subjects to senior level audiences. Ability to use this Advanced/expert knowledge to coach other presenters.
• Project Leadership
Basic - Extensive and specialized ability to direct, delegate, and ensure performance of assigned responsibilities and tasks as a project team leader in support of the overall large scale and complex projects. Extensive and specialized ability to identify and resolve project related issues and provide solutions and/or recommendations to ensure the successful completion of the project.
Preferred - Advanced/expert ability to direct, delegate, and ensure performance of assigned responsibilities and tasks as a project team leader in support of enterprise wide and/or extremely complex large scale projects. Advanced/expert ability to identify and resolve any issues to ensure the successful completion of the project.
Basic Qualifications For ConsiderationDo you meet the criteria described in the 'Typical Education / Experience' section of this requisition?
Do you have experience leading or managing a project or a cross functional team?
Do you have at least 5 years of project or program management experience?
Do you have experience with Employee Involvement [EI] teams?
Do you have work experience using Microsoft Excel, Project, Word, and PowerPoint?
Typical Education/Experience
Level 4 - Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience. Level 5 - Bachelor's degree and typically 15 or more years' related work experience, a Master's degree and typically 13 or more years' related work experience or an equivalent combination of education and experience.
Other Job related information
Perform as NW Region Site Services EI initiative Project Manager; conduct program reporting activities to the Enterprise EI Team; facilitate Leadership EI team; continue program and team material development; provide facilitators education, integration, and development; provide and sustain integration and alignment between the NW Region Site Services sites and Enterprise Site Services EI program; perform as the EI Subject Matter Expert (SME); and perform as the Administrator for Employee Involvement Team Management System {EITMS}.
- Business Unit Shared Services
- Division Site Services
- Program Nw Region Leader-Site Services
- Job Type Non-Management
- Experience Level Expert/Consultant
- US Person Status Required? Yes
Closing Date: 02/16/2012
