DISH Network L.L.C. is an innovative industry leader distinguished by its pioneering spirit.Since our establishment in 1980, we’ve been the ideal workplace for people with adventurous character and creativity, who are smart risk takers and aggressive winners – all those for whom the status quo just isn’t enough.Our Fortune 200 Company continues to define the curve in television entertainment.We are always improving and extending our products and delivering greater value to people, including our workforce of 23,000+.Come explore the big picture with us!
Intelligence.Creativity.Innovation.These are the attributes you’ll find at DISH Network.We offer individualized career paths for dynamic, talented people who are ready to be rewarded and recognized.It’s our way of giving back to exceptional individuals who have kept us at the forefront of our industry.
This position supports the Direct Sales division at the Pine Brook, NJ National Sales Center outside of Parsippany.As a member of the Resource Center, the Business Operations Specialist is responsible for providing the enterprise with daily technical and business initiatives in addition to reporting on staffing and call volume analysis.The Business Operations Specialist performs functional duties in a variety of business disciplines including real time management, queue utilization, and reporting on daily operations.
Manage call routing & aux usage utilization to ensure incoming calls are timely answered.
Partner with Operations team to resolve any service-level issues.
Escalate technical issues to appropriate departments as needed.
Prepare and report data on a daily, weekly, monthly and ad hoc basis.
Communicate with sites’ leadership on issues.
Perform regular intersystem audits to ensure accurate data.
Create new hire login tickets and facilitate team assignments.
Other duties as assigned.This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.
High school diploma or GED is required; some college is preferred.
Preferably two years of customer service experience which includes one year of call center experience.
