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As an Assistant Manager, Store/Kiosk, you will assist the Retail Store Manager in the daily operation of a retail store. Your duties will include: maintaining inventory levels, conducting physical inventory checks, maintaining store appearance, and complete day-to-day paperwork as directed.
Additional Responsibilities:
Work directly under the supervision of the Retail Store Manager
Spend 75% of your time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting
Resolve customer escalations
Verify accuracy of daily service revenue reports and bank deposits
Maintain proper inventory controls, facilitate inventory transactions and maintain compliance with AT&T Mobility store standards
Ensure store/kiosk is opened and closed appropriately by following standard procedures
Qualifications
Required Qualifications:
Two years sales/customer service experience in the telecommunications or related industry
Two years progressive sales experience in the telecommunications and/or retail industry
Ability to work extended hours, including evenings and weekends and holidays
Ability to stand for long periods of time
May be required to wear a uniform
Ability to work more than 40 hours/week if needed (overtime)
Desired Qualifications:
Three or more years sales/customer service experience in the telecommunications or related industry
Previous management experience
Well developed planning, analytical and problem-solving skills
Strong organizational skills and attention to detail
Strong communication, leadership, and presentation skills
Ability to operate a personal computer, wireless equipment, copier and fax
Ability to work at multiple locations within district preferred
Familiarity with wireless terminology and AT&T Mobility systems preferred
We offer:
Competitive pay: hourly pay plus you can earn $1,400 or more per month in commission by meeting and/or exceeding sales objectives for your store!"
Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
Top-notch on-going training on the latest technology
A fun, fast paced work environment
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
